Customer Service workshops offer a Change of Service Perspective. Workshops are for teams who need a reminder of who their customers are and how to meet and exceed the needs of customers – but without a true and sustainable culture of service, these workshop reminders may rub off over time.
Customer Service Consulting ensures a Change in your Service Culture which enables organizations to design, build, and sustain service excellence change through:
- Leadership alignment and influence – it starts at the top
- Vision and Values – where we are going and what is important
- Standards of Behavior – what behaviors are expected
- Accountability – to ensure progress
- Infrastructure – the structure to sustain culture change